Mail-in Pickup & Delivery Service

Do you need work done on your Phone, laptop or tablet but you're not in Nairobi? Whether you are in Kisumu, Mombasa, Nakuru, Eldoret, Nyeri, Moyale, or any other part of the country we have the perfect mail in pickup and delivery service. Wherever you are, we are just a call away. Inceptial Systems will organize pick-up at your location, fix your gadget and make sure you get it back in 48hrs, at your convenience.

Preparation Before Mail in of your device:

  • Remove the security lock (e.g., pattern lock, fingerprint authentication, etc.) or provide to our customer care agent the details when required. Your data and information is safe with us and guided by Inceptial Systems data protection policies.
  • Remove all the accessories (e.g., SIM card, SD card, S-pen, screen protector, case etc.)
  • Identify a Fargo Courier office near you for drop off. We can also assist with the location.
  • Contact Inceptial Systems care agent to give you the Fargo Courier Code and exact location.

Why Trust Inceptial Systems Mail in Service:

  • All devices are insured through Fargo Courier.
  • You will track the repair process of your device as we keep you informed all the way.
  • We are located at Bihi Towers 12th Floor Suite 001, Moi Avenue Nairobi, you can pop in any time.
Safety
After completing the repair, we immediately focus on delivering it back to the owner. We deliver it back immediately to Fargo Courier firm. We later confirm if the client received the device.
Proper handling
Inceptial Systems and Fargo Courier team in charge of pickup and delivery know your device is a very delicate gadget. Thus, they ought to be very careful when handling it when shipping it and are well trained on how to carry your device. Before accepting your device, clients are admonished to check its condition first.
Cost effective
Time is money. We want you to focus on what you do best as we sort all your device issues.
Timely delivery
Immediately after the repairs, arrangements are made for quick delivery. We desire that our clients should resume using their devices within a short span of time. It is part of our various strategies for impressing you as our client. We try as much as possible to avoid disappointments caused by delays in delivery or pickup.

How the Fargo Courier process works:

1
Call/WhatsApp us
2
Check in your device online
3
Go to any Fargo Courier Station near you
4
Get Fargo Courier documentation
5
Give Inceptial Systems code/Waybill
6
The device is safely packaged
7
We receive the parcel
8
We fix and request for payment
9
Device delivered back by Fargo Courier within 24-48 hours

FAQS on Mail in service:

How long does it take?

Most of our repairs are done same day. In this case, the whole process takes a maximum 48hrs but may vary based on issue with your device and the availability of parts. In the case of diagnosis, the engineer in charge advises on approximate time for such a repair.

What are the Fargo Courier charges?

Request for charges from us or directly from Fargo Courier near you.

How do I request for pick-up and drop off?

Contact: +254712787625 or Fill Mail in Form

What docs do I get upon collection?

The Fargo Courier receipt indicating Inceptial Systems address, contacts, contact person and device sent.

What guarantees safety of my device?
  • The Fargo Courier receipt issued at the station
  • We have a physical workshop at Bihi Towers 12th Floor Suite 001, Moi Avenue, Nairobi.
What happens in the event I use a different courier to send my device?

You can send your device through a trusted courier company. However, in such cases we do not guarantee the safety of your device during transit. We will however send back the device via Fargo Courier or your preferred courier service at your request.

How do I track the progress of my device?

We will keep you informed all the way during the repair process. You can also get or give feedback and authorize or stop the repair. You have control over the entire process!

When do I make payments?

We take photos and/or videos of your repaired device(s).

All payments are done after the repair before dispatching the parcel back. Pay through:

PAYBILL NUMBER
247247
ACCOUNT
0712787625

Book Your Mail in Service for Repair