At Inceptial Systems, we repair a wide range of gadgets, namely smartphones, iPads, tablets, laptops, MacBooks and iPhones.

The repair price estimate includes replacement parts, the diagnosis fee and the labor fee.

Yes, all repairs carry a 90-day parts and labor warranty. This means if you have any issues related to the repair within 90 days, we will take care of it free of charge!

While there's always someone who can fix your device for cheap, beware of prices that seem too good to be true. A cheap repair from the other guys often involves subpar replacement parts, further damaged devices, and more repairs needed in the long run.

At Inceptial Systems, we believe in using top-quality parts and upholding the highest standards to ensure we get every repair right. Our repairs are trustworthy — we use professional-grade replacement parts, provide lifetime warranties, and are always there to help with any future issues.

We accept cash and M-PESA.

Yes, we are open Monday to Friday, 9am – 7:30pm, and Saturdays, 9am – 7pm. We are closed on Sundays.

Yes, you can. The cost is based on the labor at hand.

Yes, but it is not recommended. Most customers find it hard to describe the real problem, so please visit our repair store, where we give a quotation, a charge estimate and a full diagnosis.

If we can't fix it, you pay for the diagnosis only.

Glad you asked! We provide a 90-day warranty on all the spare parts we use to fix your device(s). We also offer pickup and delivery when you choose to repair your device(s) with us.

We'll take care of you, pure and simple. If any of our technicians break something during the repair, we'll take complete responsibility and fix the problem or buy you a replacement device.

We respect customers' privacy, and as such your details will never be passed on to any third party.

1. Contact us by calling +254712787625 or email info@inceptialsystems.co.ke and give us your location details.
2. We will send our pick-up agent immediately to your location.
3. Fill in and sign a pick-up form, then hand the device over to the agent.
4. After the repair, we will deliver to your preferred location.
5. You pay after confirming that the repair has been done right.

Depending on the location and other unique factors, we will advise of any rider or courier charges that apply.

Typically, most sent-in repairs are completed within 24 hours. If you need your item sent back faster, let our staff know and we can return it to you by priority shipping at an extra cost.

Our repair center is at Bihi Towers, 12th Floor Suite, Moi Avenue, Nairobi — the same as our delivery address.

Remove your phone from the water. If possible, remove the battery and leave it to dry. Next, bring your device to Inceptial Systems for diagnosis and repair.

Yes, we do. If there is a pass code on the phone, it hinders our ability to test all the functions of the device. Please provide your pass code with the device when you send it in for repair.

If you do not wish to provide your pass code, certain device functions — including but not limited to the camera, Wi-Fi and Bluetooth — cannot be tested and cannot be guaranteed.

We are well experienced to handle all phone brands — any make, any model, any issue. Relax, we can fix it!

Yes! Our technicians can back up data before repairing your device. We also provide data transfer and data recovery services.

If you visit our walk-in center, most repairs are completed within 1–2 hours. More complex repairs take a maximum of 24–48 hours, subject to parts availability.

No. You don't have to send your SIM card or memory card.

We endeavor to keep all information intact, unless it is necessary to remove it as part of the repair. This usually applies to software problems or liquid damage. If your data is particularly important, please let us know when you send in your mobile phone.

If your phone does not charge at all, check to see if the port is loose or dirty. If it is loose or dirty, you will most likely need a charging port replacement. If an aux cord can be firmly plugged in, you are most likely experiencing a battery issue.

Typically, we have a water damage repair success rate of 75%, though nothing is guaranteed to work and there is no warranty included.

We only use 100% genuine parts where possible. If original parts are not available, we will source the next best thing: OEM parts from the same factories that produce the originals.

We may not have your unique problem listed on our site, but rest assured that we are up to the task. Devices can have countless problems, so we may not have a page dedicated to each one, but we can typically fix any and all of them.

We only use 100% genuine parts where possible. If original parts are not available, we will source the next best thing: OEM parts from the same factories that produce the originals.

We are well experienced to handle all brands — any make, any model, any issue. Relax, we can fix it!

We may not have your unique problem listed on our site, but rest assured that we are up to the task. Computers can have countless problems to fix, so we may not have a page dedicated to each one, but we can typically fix any and all computer problems.

If you visit our walk-in center, most repairs are completed within 40 minutes to 1 hour. More complex repairs take a maximum of 24–48 hours, subject to parts availability.

We only use 100% genuine parts where possible. If original parts are not available, we will source the next best thing: OEM parts from the same factories that produce the originals.

We are well experienced to handle all brands — any make, any model, any issue. Relax, we can fix it!

It depends on the type of device and the issue with the data. We will advise once we have diagnosed your device. Call or visit us with more details and we can give you an accurate estimate.